Success Calibrators is a revenue diagnostics firm for B2B SaaS companies.
We quantify the cost of churn, build the investment case for post-sale transformation, and provide the strategic architecture to execute it.
WHO WE ARE
We do not do CS consulting in the traditional sense. We do not implement Gainsight. We do not train CSMs. We do not run workshops on customer journey mapping.
We solve a financial problem. Your churn is costing you millions in lost revenue and wasted sales capacity. We tell you the exact number and give you a plan to recover it. The plan includes org design, coverage models, compensation architecture, playbook frameworks, KPI structures, and AI workflow design. We deliver the blueprint. Your team builds it.
OUR FOUNDER
Success Calibrators was founded by Veronique Montreuil.
Veronique is a Chief Customer Officer with a track record of transforming post-sale organizations at PE-backed and NYSE-listed SaaS companies. $350M to $1B in revenue responsibility. Teams of 300+. 93-96% GRR. 115%+ NRR. She has reduced churn by 3+ percentage points, built expansion motions contributing 30%+ of top-line growth, and delivered measurable improvements in customer LTV across four companies (Semrush, Covetrus, Flexential, INAP).
The Churn Tax framework, the 7-Dimension CS Maturity Model, and the financial models behind our diagnostics are the product of two decades of operating at scale. They are not theoretical. They are built from the P&L.
View full profile at veroniquemontreuil.com
We sell to the CEO, CFO, and PE operating partner. Not the CS team.
Most CS consulting firms sell playbooks and platform implementations to VP CS buyers. We sell a revenue recovery investment with a calculable ROI to the people who control the budget.
HOW WE ARE DIFFERENT
We quantify the problem before we propose the solution.
Every engagement starts with the Churn Tax Diagnostic. You know the exact cost of inaction before you spend a dollar on transformation. The math sells itself.
We do not compete on Gainsight & CSP expertise.
We are platform-agnostic. We design the strategy, org, and operating model. We recommend the right technology. We do not implement it. That keeps us independent and keeps our advice honest.
We build for scale, not dependency.
Our deliverables are designed to be executed by your team. We are the architect, not the general contractor. The goal is to make you self-sufficient, not to create a perpetual consulting engagement.